SUPERFAST BROADBAND IS QUICK FIX FOR CUSTOMER SERVICE

28 September 2016

A leading facilities management firm has improved its customer service while halving its costs thanks to an upgrade in its connectivity.

FISco (UK), a technology-led business based at Winnersh Triangle, in Wokingham, Berkshire, has seen its connectivity transformed and its costs dramatically cut after switching to high-speed internet service provider WarwickNet.

WarwickNet, which supplies high-speed internet to industrial estates and business parks across the country and installed its first fibre-enabled cabinet at Winnersh in January, is due to extend its reach at the business park later this month with the installation of its second cabinet. Services available will include superfast broadband with download speeds of up to 100 Mbit/s, uncontended leased lines and premium internet access with unlimited data transfer allowance.

FISco (UK), which procures and manages more than 100 workplace services and products nationally, is now benefitting from a premium internet access line with 80 Mbit/s download and 40 Mbit/s upload speeds.

Satbir Dhillon, co-founder of FISco (UK), said: “As a technology-led business, both internal and external customers are highly reliant on remote access to our systems. We develop and deploy our own computer aided facilities management (CAFM) solution across the UK, which not only runs our business but also enables external customers to monitor activities within their buildings. Our new connectivity means this runs much more quickly and smoothly.

“From the initial meeting to the overall implementation, WarwickNet has gone above and beyond to meet our requirements. Not only have they improved our capabilities, but they have also halved our costs, while the support they have provided since going live has been exceptional.”

Thomas Smith, business development manager at WarwickNet, said: “When we spoke to FISco it was clear their connectivity wasn’t adequately meeting their needs. We worked to advise what would best suit them and we are delighted to have increased their internet speed significantly, and reduce their costs in the process.”

In order to reduce the often lengthy process of installing a second cabinet, WarwickNet will be utilising PIA (Physical Infrastructure Access) at Winnersh Triangle, an initiative which allows the firm to build high-speed broadband networks through access to BT Openreach ducts and poles.

To find out more about how WarwickNet can support your business, call 02476 997 222 or visit www.warwicknet.com.